How the NCUA AIRES Questionnaires Can Help Your Credit Union Prepare for Your Next Regulatory Examination

Credit union regulatory exams don’t come around often, but they are stressful. These exams tips will give you both the confidence and better results you need.

Special thanks to CUNA for some of our tips. Other thanks goes to the National Federation of Community Development Credit Unions for this deck. It may be a little outdated, but there are still many great tips for credit unions of any size.

1.  Note Pandemic-Related Exam Changes

The first and most important thing you should do before your credit union’s regulatory exam. Especially during the early stages of the pandemic, on-site events were significantly curtailed. There may still be lingering side-effects and accommodations to deal with.

You may want to review the covid-19 NCUA guidance and the 2021 NCUA letter to credit unions. Keep an eye out for the latest updates as well.

2.  Remember That the NCUA Is on Your Side

One particularly insightful section of the deck is titled, Things That Make Your Examiner Smile. It explains some specific actions you can take to impress your examiner—and make your life easier.

Here are a couple highlights:

  • Maintain a track record of doing cash counts on your tellers (if applicable);
  • Keep a locked area for your IT equipment (this is mandatory); and
  • Take minutes that actually tell the examiner what is going on with your credit union.

Those minutes are important! They prove to the NCUA that you’re discussing critical topics. They won’t have to just take your word for it.

3.  The NCUA Isn’t Mean

The NCUA examiners aren’t mean, either. It’s always helpful to remember that the examiners who cause us stress are only human. They’re doing their jobs. Incidentally, their jobs are geared toward the ongoing success of our credit unions.

Two salient points:

  • NCUA is the regulator (for many) and the insurer. They will always want to be on the side of less risk. That is what insurers do.
  • You can disagree!

Remember that showing your risk mitigation process is the goal. Risk itself isn’t bad, but it must be a calculated risk. You must demonstrate that you’re not jeopardizing your portfolio, membership, or operations.

Pre-Exam and Mid-Exam Tips

We’ve written about how to prepare for an examination, but more perspective always helps. For example, both CUNA and the deck suggest that credit unions should have a say in when their examination begins. They should also remember to keep their board and supervisory committee in the loop!

Mid-exam, they also remind credit union CEOs to keep up with the daily to-dos:

  • Check in with your examiner each day. Ask them if they need any additional information. Ask them for any findings. Communicate!
  • Make sure the examiner is specific about their findings or requests. If it’s a violation of a regulation, ask them which one. They should be able to cite it.
  • If their findings are nit-picky, then smile. You have done well.

To that last point, dealing with small, seemingly insignificant findings, is actually a good sign. If the worst thing they found is barely worth mentioning, then it means they couldn’t find anything egregious. Well done!

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Additional Resources

Audits and examinations rely heavily on your credit union’s other business units. To reduce their burden, try our Findings Accountability Framework. It’s a simple 3-part process that cuts down credit union exam and audit time by 50%.

No purchase necessary—it’s just a webinar. Join our next one here.

Redboard is an easy credit union audit management platform. It streamlines offsite and onsite strategies alike. Plus, its powerful automation capabilities and intuitive UX simplify tedious planning, tracking, and follow-up tasks. Our customers have reported audit and exam time savings of anywhere from 15–50%.

Subscribe to our blog to hear more, or request a short demo to see if Redboard would be a good fit for your credit union.


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Written By Brad Powell

Brad Powell runs Redboard, a company that helps credit unions better respond to regulatory examinations. He has 20 years of experience developing technology for credit unions and financial services companies.
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